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Dec 10

Towards Probing Contact Center Large Language Models

Fine-tuning large language models (LLMs) with domain-specific instructions has emerged as an effective method to enhance their domain-specific understanding. Yet, there is limited work that examines the core characteristics acquired during this process. In this study, we benchmark the fundamental characteristics learned by contact-center (CC) specific instruction fine-tuned LLMs with out-of-the-box (OOB) LLMs via probing tasks encompassing conversational, channel, and automatic speech recognition (ASR) properties. We explore different LLM architectures (Flan-T5 and Llama), sizes (3B, 7B, 11B, 13B), and fine-tuning paradigms (full fine-tuning vs PEFT). Our findings reveal remarkable effectiveness of CC-LLMs on the in-domain downstream tasks, with improvement in response acceptability by over 48% compared to OOB-LLMs. Additionally, we compare the performance of OOB-LLMs and CC-LLMs on the widely used SentEval dataset, and assess their capabilities in terms of surface, syntactic, and semantic information through probing tasks. Intriguingly, we note a relatively consistent performance of probing classifiers on the set of probing tasks. Our observations indicate that CC-LLMs, while outperforming their out-of-the-box counterparts, exhibit a tendency to rely less on encoding surface, syntactic, and semantic properties, highlighting the intricate interplay between domain-specific adaptation and probing task performance opening up opportunities to explore behavior of fine-tuned language models in specialized contexts.

  • 4 authors
·
Dec 26, 2023

Adversarial Approximate Inference for Speech to Electroglottograph Conversion

Speech produced by human vocal apparatus conveys substantial non-semantic information including the gender of the speaker, voice quality, affective state, abnormalities in the vocal apparatus etc. Such information is attributed to the properties of the voice source signal, which is usually estimated from the speech signal. However, most of the source estimation techniques depend heavily on the goodness of the model assumptions and are prone to noise. A popular alternative is to indirectly obtain the source information through the Electroglottographic (EGG) signal that measures the electrical admittance around the vocal folds using dedicated hardware. In this paper, we address the problem of estimating the EGG signal directly from the speech signal, devoid of any hardware. Sampling from the intractable conditional distribution of the EGG signal given the speech signal is accomplished through optimization of an evidence lower bound. This is constructed via minimization of the KL-divergence between the true and the approximated posteriors of a latent variable learned using a deep neural auto-encoder that serves an informative prior. We demonstrate the efficacy of the method at generating the EGG signal by conducting several experiments on datasets comprising multiple speakers, voice qualities, noise settings and speech pathologies. The proposed method is evaluated on many benchmark metrics and is found to agree with the gold standard while proving better than the state-of-the-art algorithms on a few tasks such as epoch extraction.

  • 3 authors
·
Mar 28, 2019 2

Align With Purpose: Optimize Desired Properties in CTC Models with a General Plug-and-Play Framework

Connectionist Temporal Classification (CTC) is a widely used criterion for training supervised sequence-to-sequence (seq2seq) models. It enables learning the relations between input and output sequences, termed alignments, by marginalizing over perfect alignments (that yield the ground truth), at the expense of imperfect alignments. This binary differentiation of perfect and imperfect alignments falls short of capturing other essential alignment properties that hold significance in other real-world applications. Here we propose Align With Purpose, a general Plug-and-Play framework for enhancing a desired property in models trained with the CTC criterion. We do that by complementing the CTC with an additional loss term that prioritizes alignments according to a desired property. Our method does not require any intervention in the CTC loss function, enables easy optimization of a variety of properties, and allows differentiation between both perfect and imperfect alignments. We apply our framework in the domain of Automatic Speech Recognition (ASR) and show its generality in terms of property selection, architectural choice, and scale of training dataset (up to 280,000 hours). To demonstrate the effectiveness of our framework, we apply it to two unrelated properties: emission time and word error rate (WER). For the former, we report an improvement of up to 570ms in latency optimization with a minor reduction in WER, and for the latter, we report a relative improvement of 4.5% WER over the baseline models. To the best of our knowledge, these applications have never been demonstrated to work on a scale of data as large as ours. Notably, our method can be implemented using only a few lines of code, and can be extended to other alignment-free loss functions and to domains other than ASR.

  • 11 authors
·
Jul 4, 2023

OkwuGbé: End-to-End Speech Recognition for Fon and Igbo

Language is inherent and compulsory for human communication. Whether expressed in a written or spoken way, it ensures understanding between people of the same and different regions. With the growing awareness and effort to include more low-resourced languages in NLP research, African languages have recently been a major subject of research in machine translation, and other text-based areas of NLP. However, there is still very little comparable research in speech recognition for African languages. Interestingly, some of the unique properties of African languages affecting NLP, like their diacritical and tonal complexities, have a major root in their speech, suggesting that careful speech interpretation could provide more intuition on how to deal with the linguistic complexities of African languages for text-based NLP. OkwuGb\'e is a step towards building speech recognition systems for African low-resourced languages. Using Fon and Igbo as our case study, we conduct a comprehensive linguistic analysis of each language and describe the creation of end-to-end, deep neural network-based speech recognition models for both languages. We present a state-of-art ASR model for Fon, as well as benchmark ASR model results for Igbo. Our linguistic analyses (for Fon and Igbo) provide valuable insights and guidance into the creation of speech recognition models for other African low-resourced languages, as well as guide future NLP research for Fon and Igbo. The Fon and Igbo models source code have been made publicly available.

  • 2 authors
·
Mar 13, 2021

ImaGGen: Zero-Shot Generation of Co-Speech Semantic Gestures Grounded in Language and Image Input

Human communication combines speech with expressive nonverbal cues such as hand gestures that serve manifold communicative functions. Yet, current generative gesture generation approaches are restricted to simple, repetitive beat gestures that accompany the rhythm of speaking but do not contribute to communicating semantic meaning. This paper tackles a core challenge in co-speech gesture synthesis: generating iconic or deictic gestures that are semantically coherent with a verbal utterance. Such gestures cannot be derived from language input alone, which inherently lacks the visual meaning that is often carried autonomously by gestures. We therefore introduce a zero-shot system that generates gestures from a given language input and additionally is informed by imagistic input, without manual annotation or human intervention. Our method integrates an image analysis pipeline that extracts key object properties such as shape, symmetry, and alignment, together with a semantic matching module that links these visual details to spoken text. An inverse kinematics engine then synthesizes iconic and deictic gestures and combines them with co-generated natural beat gestures for coherent multimodal communication. A comprehensive user study demonstrates the effectiveness of our approach. In scenarios where speech alone was ambiguous, gestures generated by our system significantly improved participants' ability to identify object properties, confirming their interpretability and communicative value. While challenges remain in representing complex shapes, our results highlight the importance of context-aware semantic gestures for creating expressive and collaborative virtual agents or avatars, marking a substantial step forward towards efficient and robust, embodied human-agent interaction. More information and example videos are available here: https://review-anon-io.github.io/ImaGGen.github.io/

  • 2 authors
·
Oct 20

WavThruVec: Latent speech representation as intermediate features for neural speech synthesis

Recent advances in neural text-to-speech research have been dominated by two-stage pipelines utilizing low-level intermediate speech representation such as mel-spectrograms. However, such predetermined features are fundamentally limited, because they do not allow to exploit the full potential of a data-driven approach through learning hidden representations. For this reason, several end-to-end methods have been proposed. However, such models are harder to train and require a large number of high-quality recordings with transcriptions. Here, we propose WavThruVec - a two-stage architecture that resolves the bottleneck by using high-dimensional Wav2Vec 2.0 embeddings as intermediate speech representation. Since these hidden activations provide high-level linguistic features, they are more robust to noise. That allows us to utilize annotated speech datasets of a lower quality to train the first-stage module. At the same time, the second-stage component can be trained on large-scale untranscribed audio corpora, as Wav2Vec 2.0 embeddings are already time-aligned. This results in an increased generalization capability to out-of-vocabulary words, as well as to a better generalization to unseen speakers. We show that the proposed model not only matches the quality of state-of-the-art neural models, but also presents useful properties enabling tasks like voice conversion or zero-shot synthesis.

  • 4 authors
·
Mar 31, 2022

TIGER: Time-frequency Interleaved Gain Extraction and Reconstruction for Efficient Speech Separation

In recent years, much speech separation research has focused primarily on improving model performance. However, for low-latency speech processing systems, high efficiency is equally important. Therefore, we propose a speech separation model with significantly reduced parameters and computational costs: Time-frequency Interleaved Gain Extraction and Reconstruction network (TIGER). TIGER leverages prior knowledge to divide frequency bands and compresses frequency information. We employ a multi-scale selective attention module to extract contextual features, while introducing a full-frequency-frame attention module to capture both temporal and frequency contextual information. Additionally, to more realistically evaluate the performance of speech separation models in complex acoustic environments, we introduce a dataset called EchoSet. This dataset includes noise and more realistic reverberation (e.g., considering object occlusions and material properties), with speech from two speakers overlapping at random proportions. Experimental results showed that models trained on EchoSet had better generalization ability than those trained on other datasets to the data collected in the physical world, which validated the practical value of the EchoSet. On EchoSet and real-world data, TIGER significantly reduces the number of parameters by 94.3% and the MACs by 95.3% while achieving performance surpassing state-of-the-art (SOTA) model TF-GridNet. This is the first speech separation model with fewer than 1 million parameters that achieves performance comparable to the SOTA model.

  • 4 authors
·
Oct 2, 2024

FlexSpeech: Towards Stable, Controllable and Expressive Text-to-Speech

Current speech generation research can be categorized into two primary classes: non-autoregressive and autoregressive. The fundamental distinction between these approaches lies in the duration prediction strategy employed for predictable-length sequences. The NAR methods ensure stability in speech generation by explicitly and independently modeling the duration of each phonetic unit. Conversely, AR methods employ an autoregressive paradigm to predict the compressed speech token by implicitly modeling duration with Markov properties. Although this approach improves prosody, it does not provide the structural guarantees necessary for stability. To simultaneously address the issues of stability and naturalness in speech generation, we propose FlexSpeech, a stable, controllable, and expressive TTS model. The motivation behind FlexSpeech is to incorporate Markov dependencies and preference optimization directly on the duration predictor to boost its naturalness while maintaining explicit modeling of the phonetic units to ensure stability. Specifically, we decompose the speech generation task into two components: an AR duration predictor and a NAR acoustic model. The acoustic model is trained on a substantial amount of data to learn to render audio more stably, given reference audio prosody and phone durations. The duration predictor is optimized in a lightweight manner for different stylistic variations, thereby enabling rapid style transfer while maintaining a decoupled relationship with the specified speaker timbre. Experimental results demonstrate that our approach achieves SOTA stability and naturalness in zero-shot TTS. More importantly, when transferring to a specific stylistic domain, we can accomplish lightweight optimization of the duration module solely with about 100 data samples, without the need to adjust the acoustic model, thereby enabling rapid and stable style transfer.

  • 5 authors
·
May 8

Approaching an unknown communication system by latent space exploration and causal inference

This paper proposes a methodology for discovering meaningful properties in data by exploring the latent space of unsupervised deep generative models. We combine manipulation of individual latent variables to extreme values with methods inspired by causal inference into an approach we call causal disentanglement with extreme values (CDEV) and show that this method yields insights for model interpretability. With this, we can test for what properties of unknown data the model encodes as meaningful, using it to glean insight into the communication system of sperm whales (Physeter macrocephalus), one of the most intriguing and understudied animal communication systems. The network architecture used has been shown to learn meaningful representations of speech; here, it is used as a learning mechanism to decipher the properties of another vocal communication system in which case we have no ground truth. The proposed methodology suggests that sperm whales encode information using the number of clicks in a sequence, the regularity of their timing, and audio properties such as the spectral mean and the acoustic regularity of the sequences. Some of these findings are consistent with existing hypotheses, while others are proposed for the first time. We also argue that our models uncover rules that govern the structure of units in the communication system and apply them while generating innovative data not shown during training. This paper suggests that an interpretation of the outputs of deep neural networks with causal inference methodology can be a viable strategy for approaching data about which little is known and presents another case of how deep learning can limit the hypothesis space. Finally, the proposed approach can be extended to other architectures and datasets.